1. Introduction
Paxila respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how Paxila, a travel brand operated by Holiday4World Turizm Sanayi ve Ticaret Limited Şirketi, collects, uses, stores, shares, and safeguards your personal information when you visit our website, make a booking, communicate with us, or use our services.
We process personal data in accordance with:
- The General Data Protection Regulation (GDPR)
- Applicable Turkish data protection legislation
- Other relevant international privacy regulations
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Brand: Paxila
Legal Entity: Holiday4World Turizm Sanayi ve Ticaret Limited Şirketi
TURSAB License No: A-15144
Registered Address:
Cumhuriyet Mahallesi, Muammer Ülgen Sokak No:15/2
Kuşadası, Aydın, Türkiye
Email: [email protected]
Website: www.paxila.com
For the purposes of applicable data protection laws, Holiday4World Turizm Sanayi ve Ticaret Limited Şirketi acts as the Data Controller of your personal information.
3. Information We Collect
We may collect and process the following categories of personal data:
Identity Information
- Full name
- Date of birth
- Nationality
- Gender (where required for travel services)
Contact Information
- Email address
- Telephone number
- Postal address
Travel Information
- Passport details
- National ID details (where legally required)
- Visa information
- Travel preferences
- Special requests
- Booking history
Payment Information
- Billing information
- Transaction details
For security reasons, Paxila does not store complete credit card details on its own systems.
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookie data
4. How We Use Your Information
Your personal information may be used for the following purposes:
- Processing travel reservations and bookings
- Providing travel-related services
- Managing customer support requests
- Sending booking confirmations and travel documents
- Processing payments and refunds
- Improving our website and services
- Complying with legal and regulatory obligations
- Preventing fraud and protecting our business
Where you have given consent, we may also send:
- Promotional offers
- Travel inspiration
- Newsletters
- Marketing communications
You may unsubscribe from marketing communications at any time.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
Contractual Necessity
To provide travel services and fulfill booking obligations.
Legal Obligations
To comply with tax, accounting, immigration, security, and regulatory requirements.
Legitimate Interests
To improve services, prevent fraud, manage customer relationships, and operate our business effectively.
Consent
For marketing communications and certain optional data processing activities.
6. Sharing Your Information
To provide travel services, we may share your information with:
- Airlines
- Hotels and accommodation providers
- Tour operators
- Transfer providers
- Insurance companies
- Payment processors
- Technology and booking platform providers
- Government authorities where legally required
All third parties are required to process personal data securely and only for legitimate business purposes.
Paxila does not sell, rent, or trade personal information to third parties.
7. International Data Transfers
Travel services often require international data transfers.
Where personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where available
- Other lawful transfer mechanisms permitted under applicable law
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When personal data is no longer required, it will be securely deleted, anonymized, or destroyed.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
Requests may be submitted by contacting:
We may request proof of identity before processing certain requests.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember preferences
- Analyze traffic and usage
- Enhance user experience
- Support marketing activities
You may control or disable cookies through your browser settings.
For additional information, please refer to our Cookie Policy.
11. Security Measures
We implement appropriate technical and organizational measures designed to protect personal information from:
- Unauthorized access
- Accidental loss
- Disclosure
- Alteration
- Misuse
While we take reasonable security precautions, no online transmission or storage system can be guaranteed to be completely secure.
12. Children's Privacy
Our services are not directed toward children under the age of 16 without parental or guardian involvement.
We do not knowingly collect personal information from children except where necessary for travel arrangements made by a parent or legal guardian.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be published on this page together with a revised effective date.
Continued use of our services following any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:
Paxila
A brand of Holiday4World Turizm Sanayi ve Ticaret Limited Şirketi
Email: [email protected]
Website: www.paxila.com
Address:
Cumhuriyet Mahallesi, Muammer Ülgen Sokak No:15/2
Kuşadası, Aydın, Türkiye
15. Language
This Privacy Policy may be available in multiple languages.
In the event of any discrepancy between translations, the Turkish version shall prevail.
Last Updated: 8 June 2026